Managed IT · Metro Atlanta
Complete managed IT for Atlanta firms of 25–200 employees: 24/7 US help desk, bundled security, same-day on-site dispatch, and quarterly roadmaps — one flat $175 per user per month.
Core12 Tech provides managed IT for Atlanta firms with help desk, endpoint management, security, backup and local on-site coverage. Confirm dispatch, response commitments and included services in your agreement. Fully managed IT assigns operational ownership to Core12; co-managed IT shares responsibilities with an internal team.
Real engineers, sub-15-minute first response. Not a ticket queue, not offshored, not a bot.
EDR, MDR, email security, and Zero Trust identity included — never sold back to you as an MSSP add-on.
Same-day on-site across Fulton, DeKalb, Cobb, Gwinnett, Cherokee, Forsyth, and Henry at no extra charge.
New hires productive day one. Departures fully locked down within the hour.
Workflow automation and AI readiness work run alongside your IT — the Intelligence pillar of the MIP model.
A written technology roadmap tied to revenue, reviewed quarterly — not a spreadsheet of tickets closed.
Managed IT
Help desk, endpoint management, patching, backup, network and server monitoring — one flat monthly fee, no per-ticket billing.
Security & CMMC
EDR, MDR, email security, ITDR, and Zero Trust identity built into the base rate rather than quoted separately.
AI & Automation
AI readiness diagnostics, copilot rollout, and automation of repetitive workflows so headcount goes to revenue work.
| Capability | Traditional IT | Core12 MIP |
|---|---|---|
| Pricing Model | Per-ticket, block hours, or tiered bundles | Flat $175 per user per month |
| First Response | Same-day (best effort) | Under 15 minutes, guaranteed |
| Security Included | Separate MSSP contract | EDR, MDR, email, Zero Trust included |
| On-Site Dispatch | Extra fee, next available | Same-day, included metro Atlanta |
| AI / Automation | Out of scope | Included as the Intelligence pillar |
| Strategic Planning | None or upsold | Named vCIO + quarterly roadmap |
Local coverage and operational ownership are separate decisions. Confirm the locations covered, response commitments and responsibility split before comparing service proposals.
| Workflow | Responsibility to agree | Evidence to request |
|---|---|---|
| Fully managed operations | Provider owns daily support, maintenance and agreed security operations | Service scope, escalation owner and written response commitment |
| Co-managed coverage | Internal IT retains agreed systems or projects; provider fills defined gaps | Responsibility matrix and shared change-approval process |
| Atlanta on-site requirements | Agree locations, dispatch conditions and physical support scope | Covered locations, dispatch terms and exclusions in the proposal |
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15 minutes with a real Core12 engineer, not a salesperson. We will show you exactly what the flat rate covers.