Industry: Medical & Healthcare Practices
Managed IT services for medical practices have to keep the schedule moving and the HIPAA evidence current at the same time. Core12 Tech supports practices of 10–200 staff with native EHR and PM expertise (Athenahealth, eClinicalWorks, NextGen, Greenway, Epic-connected portals), HIPAA Security Rule risk analysis and documented safeguards, signed Business Associate Agreements, and a sub-10-minute response guarantee during clinic hours. Atlanta-headquartered, serving practices across Georgia and the Southeast on flat per-user pricing with no per-ticket fees.
Managed IT services for medical practices are fully outsourced technology operations built around clinic hours and HIPAA obligations: a help desk with sub-10-minute response while patients are being seen, native support for EHR and practice-management systems such as Athenahealth, eClinicalWorks, NextGen and Greenway, HIPAA Security Rule safeguards over protected health information with an annual risk analysis and signed Business Associate Agreement, MFA and role-based access on every system holding PHI, and backup and recovery tested against a live schedule — all under one flat per-user monthly fee. Core12 Tech delivers this for practices of 10–200 staff across Atlanta and the Southeast.
Managed IT for a medical practice typically runs $130–$240 per user per month in the Southeast US, driven by staff count, number of locations, whether the EHR is cloud-hosted or on-premise, imaging and lab interface complexity, and HIPAA scope (annual risk analysis, safeguard documentation, BAA management, access reviews). A 12-provider practice with a cloud EHR and two locations usually lands at $4,000–$7,000 per month all-in. Core12 Tech prices flat per user with no per-ticket fees, and the IT Risk Report benchmarks current spend against similar-size practices in 60 seconds.
A HIPAA-aligned IT provider must sign a Business Associate Agreement, implement the Security Rule administrative, physical, and technical safeguards, complete and document an annual security risk analysis, enforce unique user identification and MFA on systems holding PHI, encrypt PHI at rest and in transit, log and review access, maintain tested backup and disaster recovery, and support breach notification procedures. Core12 Tech runs those controls as part of the managed service and keeps the evidence current rather than assembling it during an audit.
Native support for Athenahealth, eClinicalWorks, NextGen, Greenway, and the imaging, lab, and e-prescribe interfaces around them.
Encryption at rest and in transit, MFA on every account touching PHI, and enforced access controls by role.
Annual Security Rule risk analysis, documented safeguards, access reviews, and a signed BAA — kept audit-ready, not rebuilt under pressure.
Sub-10-minute response while patients are in the building. A frozen check-in workstation is lost revenue, not a ticket.
Redundant connectivity and tested recovery so scheduling, charting, and claims keep running through an outage.
Automated intake, insurance verification chasing, and no-show follow-up so staff time goes back to patients.
Managed IT
EHR and practice-management support, workstation and server management, and 24/7 help desk staffed by engineers who know clinic workflow.
Security & CMMC
HIPAA Security Rule safeguards, MFA everywhere PHI lives, email threat protection, endpoint monitoring, and audit-ready documentation.
AI & Automation
Automated intake and eligibility checks, claim-status monitoring, and AI-assisted routing across front-office workflows.
| Capability | Traditional IT | Core12 MIP |
|---|---|---|
| EHR Support | Generalist reboot and escalate to vendor | Athenahealth, eClinicalWorks, NextGen, Greenway expertise in-house |
| Clinic-Hours Response | Next business day | Sub-10-minute response during clinic hours |
| HIPAA Compliance | A risk analysis from three years ago | Annual risk analysis, maintained safeguards, signed BAA |
| PHI Access Control | Shared logins at the front desk | Role-based access, MFA, and logged access reviews |
| Downtime Plan | Untested backups | Recovery tested against a live schedule |
| Pricing | Hourly, billed after the outage | Flat per-user, no per-ticket fees |
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Most practices pay $130–$240 per user per month depending on provider count, locations, EHR hosting model, and HIPAA scope. Core12 prices flat per user with no per-ticket fees — the IT Risk Report benchmarks your current spend against practices your size in 60 seconds.
Athenahealth, eClinicalWorks, NextGen, Greenway, Kareo, and Epic-connected portals, along with the imaging, lab, e-prescribe, and clearinghouse interfaces around them — including upgrades, interface troubleshooting, and staff onboarding.
Yes. A signed BAA is standard at onboarding, and the Security Rule safeguards behind it are delivered and evidenced as part of the managed service.
Under 10 minutes during clinic hours — measured, not marketed. Check-in, charting, and claims workstations are treated as revenue-critical, with onsite dispatch reaching metro Atlanta practices within 4 hours.
Yes. Core12 Tech is headquartered in Atlanta and supports medical practices across Georgia, Florida, Alabama, Tennessee, North Carolina, and South Carolina, with on-site dispatch in metro Atlanta and remote-first coverage regionally.
Compare your current IT spend and risk to practices your size. 60 seconds, no email required.
15-minute call. We review your EHR stack, HIPAA evidence, and downtime exposure.