Techno-Babble Explained

IT folks are notorious for hiding behind technical jargon. We believe in transparency and doing the right thing, so here’s our full catalog of technical terms.

Frequently Asked Questions

Some providers prioritize transparency and offer straightforward, all-inclusive plans that cover most of your IT needs without surprise fees. These reputable practices ensure predictable costs, giving you confidence in what you’re paying for and avoiding unexpected overages.

Unfortunately, less reputable firms take a different approach. They often start with seemingly low-cost plans that cover little, then pile on hidden fees and monthly overages for basic services. Others may use complex pricing structures that combine multiple variables, making it difficult to understand or predict your bill. These practices can quickly lead to inflated costs and frustration.

At Core12, we believe in clear, honest pricing. Our agreements are simple, transparent, and designed to cover as much as possible upfront—minimizing overages to major changes or special IT projects. With us, you’ll never have to worry about being nickeled and dimed. It’s IT support you can trust, with no unpleasant surprises.

IT services can be divided into two main buckets:

  • Managed Services, which are largely automated services that use software bots and scripted actions to provision and manage services. These include desktop and email security, system backups, patches, and updates.
  • IT Support, which is a series of steps taken to resolve tech-related issues. IT Support is more people driven, whether you have a full-time IT person on-site or you call into a help desk to solve a problem you may be having.

MSPs, or managed service providers, help small and mid-sized companies manage their computer networks and keep everything running smoothly. Managed service providers (MSP) remotely manage a client’s IT infrastructure and/or end-user systems, typically on a subscription model. MSPs set up and manage new desktops and laptops; they proactively look for IT issues and fix them before they become a problem; they prevent security issues and provide backup and disaster recovery services; they keep track of software licenses and hardware that’s getting too old.

Give us a call now or click the “Book a Call” button at the top of our site to schedule a call later. We will take care of the rest.