Managed IT Foundation
Co-managed IT services pair your in-house IT team with an external partner who fills skill gaps, covers after-hours, and handles escalations — without replacing the people who know your business. Below: how co-managed IT compares to fully managed, who it's for, and what stays in-house.
The fastest way to know which model fits: who owns each function.
| Function | Co-Managed IT | Fully Managed IT |
|---|---|---|
| Strategy & roadmap | Internal IT director owns | Core12 vCIO owns |
| Day-to-day help desk | Shared — Core12 handles overflow | Core12 handles 100% |
| After-hours & weekend | Core12 covers | Core12 covers |
| Patch & device management | Core12 automates | Core12 automates |
| Security monitoring (SOC) | Core12 24/7 | Core12 24/7 |
| Project work & migrations | Core12 augments internal team | Core12 leads |
| Vendor management | Internal IT keeps control | Core12 manages |
| Best fit | You have 1–3 internal IT staff who need leverage | You have no internal IT or want to redirect headcount |
Not sure which fits? Run the IT Risk Assessment — it benchmarks your current spend and coverage gaps in under 3 minutes.
You run a 1–3 person IT department and need leverage on patching, after-hours, and security tooling — not a replacement.
Your internal IT can't scale fast enough. Co-managed adds 24/7 coverage and specialized skills without hiring.
Law, finance, and DoD contractors need SOC monitoring, CMMC support, and audit trails your internal team isn't staffed for.
Identify your team's skill gaps and coverage needs.
Our engineers embed alongside your team with shared tools.
Handle escalations, after-hours, and specialized projects.
Flex resources up or down as your needs change.
100%
Skills Gap Coverage
24/7
After-Hours Support
<1 hr
Escalation Resolution
Work smarter, not harder — with reliable backup for overflow and escalations.
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About the Author
Robert Burke is the CEO of Core12 Tech and Founder of Sobo. An expert in CMMC compliance and AI-driven business transformation, he helps firms navigate the intersection of security and scale.
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