What is outsourced IT support?
Outsourced IT support is a model where an external provider runs some or all of your technology operations under a contract instead of an internal hire. A full outsourced IT engagement covers help desk, endpoint and server monitoring, patching, backup and disaster recovery, security tooling (EDR, MDR, email filtering), vendor management, and strategic planning through a vCIO. The economics only work when the contract is flat-rate — hourly or per-ticket outsourced IT penalizes you for the months you need help most.
How much does it cost to outsource IT support?
Outsourced IT support runs $110–$220 per user per month in the US mid-market, depending on security and compliance scope. Core12 Tech charges a flat $175 per user per month, all-inclusive: 24/7 help desk, EDR/MDR, email security, patching, backup, on-site dispatch in metro Atlanta, and a named vCIO. There are no per-ticket fees, no after-hours upcharge, and no separate project billing for in-scope work.
Why outsource IT support instead of hiring?
A single IT hire costs $95k–$130k loaded, covers business hours only, brings one skill set, and has zero redundancy when they take vacation or leave. Outsourced IT support at the same budget buys a 24/7 team, a security operations center, a vCIO, and documented process continuity. Below roughly 150 employees the math favors outsourcing; above that, a co-managed model (internal lead plus outsourced operations) usually wins.
How much does outsourced IT cost in Atlanta?
Outsourced IT for an Atlanta business typically runs $110–$220 per user per month depending on security scope. Core12 Tech charges a flat $175 per user per month, all-inclusive — help desk, security stack, patching, backup, on-site dispatch, and a vCIO — with no per-ticket fees or after-hours upcharge. For a 50-person firm that is roughly the loaded cost of one junior IT hire, in exchange for a full team.
Should I outsource IT or hire in-house in Atlanta?
Below ~150 employees, outsourcing wins on math. A single Atlanta IT hire (loaded cost $95k–$130k) covers business hours, one skill set, and no redundancy. The same budget with Core12 buys a 24/7 team, full security stack, vCIO, and on-site dispatch. Above 150 employees, a hybrid co-managed model (in-house lead + outsourced operations) usually beats either extreme.
How fast can I switch from my current Atlanta MSP?
Standard onboarding for an outsourced IT switch runs 21–30 days with zero downtime: Week 1 discovery and documentation, Week 2 tooling deployment and endpoint enrollment, Week 3 knowledge transfer and parallel operation, Week 4 cutover and closeout. Core12 handles the outbound MSP transition, not you.
Do you provide on-site IT support across metro Atlanta?
Yes. On-site dispatch is included at the flat monthly rate across Fulton, DeKalb, Cobb, Gwinnett, Cherokee, Forsyth, and Henry counties — Buckhead, Midtown, Sandy Springs, Alpharetta, Marietta, Roswell, Dunwoody, Kennesaw, and Duluth. Same-day dispatch for critical issues, no travel-time billing.